Support Ticket Decrease
Repeat questions are resolved automatically by AI before reaching your team.
Faster Resolution of Tickets
Instant, intelligent self-service support reduces wait times and provide smarter handoffs.
Increase of CS Knowledge
CS knowledge increases by having tools that make content instantly searchable.
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Instant 24/7 Support
Resolve common questions any time of day, no matter your team’s availability.
Works with Live Chat
Seamlessly integrates with your current live chat so AI and live agents work together.
Built for Internal Teams
A dedicated interface helps your CX team instantly find product info and support data.
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Support
Instantly resolve customer questions by guiding users step-by-step to the most relevant, trusted answers—without the need to dig through help articles or wait for a support rep.
Efficiency
Let AI step in first to handle common questions with speed and accuracy, then seamlessly hand off to live agents when needed, ensuring efficiency without sacrificing experience.
Answers
Provide real-time answers inside your product or customer portal—exactly when help is needed.
Internal
Give CS agents a faster way to find product and policy answers. No more digging through websites, documents and files.
Customer Success Answers brings clarity, consistency, and speed to every layer of your support model. From scalable self-service for customers to faster onboarding and enablement for your internal teams, it’s the tool that helps everyone succeed.
Always on Self-Service
AI answers surface instantly in chat, portals, or help centers, whenever a customer needs support.
Seamless Live Chat Integration
Work alongside your current chat platform to triage and assist before agents step in.
Smart, Trusted Responses
Uses your existing content and policies to deliver relevant, accurate answers every time.
Empowerment for CS Teams
A dedicated internal interface puts answers at your team's fingertips, accelerating onboarding, resolution, and performance.
Can I try the eCommerce Shopping Assistant for free?
We offer a limited number of free 30-day trials each month. Reach out today to see how Customer Success Answers can reduce your ticket volume and boost your team's impact.