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About our company

We help eCommerce brands convert more, support smarter, and deliver seamless customer experiences by embedding intelligent conversations across every touchpoint—search, navigation, chat, and beyond.

Empowering eCommerce Teams to Achieve More

Microcommerce.ai is a team of eCommerce veterans, AI innovators, and customer experience experts on a mission to reinvent how people shop. We build intelligent solutions that blend search, conversation, and support to create faster, more confident buying experiences.

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Our company’s values

At Microcommerce.ai, our values guide how we build, collaborate, and deliver with a shared commitment to innovation, integrity, and putting the customer first.

AI Innovation First

We build with purpose—solving real problems for real customers through intelligent, human-centered AI.

Clear Over Complex

From our platform to our partnerships, we believe great solutions should be easy to use and even easier to trust.

Own the Outcome

We move with accountability and urgency, taking pride in delivering results that create lasting impact.

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Meet our team

We’re a team of builders, strategists, and commerce experts united by one goal: helping businesses work smarter, sell more, and serve customers with confidence.

Ken Burke

CEO and Founder

Huw Roberts

CTO

Kristi Burton

CRO

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Blogs & Articles

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Read our recent articles

July 8, 2025

You’ve Been Trained: Expecting More From Shopping

Shoppers more than ever are being trained to expect understanding, convenience, and clarity. Those who can excel in doing this and continue to remove uncertainty for the customer stand to succeed.

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August 6, 2025

Is It Ethical to Use AI With Customers? The Real Question No One Is Asking.

With such powerful tools available and their human-like abilities, many organizations find themselves asking this question.

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October 6, 2025

You Don’t Need IT to Add AI to Your Website (And That’s the Point)

AI adoption has remained a looming task due to a simple misperception: many eCommerce teams believe that AI implementation requires an IT team and deep technical expertise. The truth is, it no longer does.

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Reshape Your Shopper's Experience

Enhance customer experience on your e-commerce site by providing instant, accurate answers to questions and personalized product recommendations. Ready to create more confident shoppers and higher-converting journeys? Learn more about how Microcommerce.ai can transform your site today.

Schedule a Demo